Terms of Service

These Terms of Service (the “Terms”) form a legally binding agreement between you and Education Labs AI (“Education Labs AI”, “we”, “us”, “our”), which operates the Education Labs AI platform from the State of Florida, United States.

By creating an account, purchasing a course, booking a tutoring session, or otherwise accessing or using the platform (the “Services”), you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy and our Refund & Cancellation Policy, each of which is incorporated into these Terms by reference.

If you do not agree to these Terms, you must not access or use the Services. If you are agreeing on behalf of a school, company or other organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation.

The Services are operated by Education Labs AI, based in the State of Florida, United States. You can reach us at support@educationlabsai.com for any matter, including legal notices. For faster routing, prefix the subject line of legal notices with “LEGAL NOTICE”.

We may give you notice through the email address on your account, through a notice posted on the Services, or through your account dashboard. Notices are deemed received 24 hours after sending by email, or when posted on the Services.

The Services are designed for learners preparing for GCSE, A-Level and comparable academic qualifications, and therefore may be used by minors, subject to the rules below.

• Under 13. The Services are not directed to, and may not be used by, children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it — see our Children’s Privacy & Safeguarding Policy.
• Ages 13–17. You may use the Services only with the consent and supervision of a parent or legal guardian. The parent or guardian accepts these Terms on the minor’s behalf, is the contracting party for every purchase, and is responsible for all activity and charges on the account.
• Ages 18 and over. You contract with us directly and are responsible for your own account.
• You must not use the Services if you are barred from doing so under the laws of your country of residence, or if your account has previously been terminated by us.

We may, but are not obliged to, request evidence of age or parental consent, and may suspend an account pending a satisfactory response.

You must provide accurate and complete information when registering and keep it up to date. You may register with an email address and password, or through a supported third-party sign-in provider.

• You are responsible for safeguarding your credentials and for all activity that occurs under your account, whether or not authorised by you.
• Notify us immediately at support@educationlabsai.com if you suspect unauthorised access.
• Accounts are personal to you. You may not share, sell, transfer or licence your account, or allow anyone else to access paid content through it.
• You may not create an account using automated means, register multiple accounts to abuse promotions, or impersonate any person or entity.
• We may refuse registration, or reclaim a username, at our discretion.

The Services currently include, and may be extended to include:

• Pre-recorded video courses organised into sections and lessons, with progress tracking.
• Automatically graded quizzes and exam-practice assessments.
• Live classes and one-to-one tutoring sessions delivered through third-party video conferencing.
• Certificates of completion, and a public certificate validation page.
• Course reviews, instructor profiles, editorial blog content and an email newsletter.

We may add, modify, suspend or discontinue any part of the Services at any time. Where a change materially and adversely affects paid content you have already purchased, Section 7 (Refunds) applies.

We act as a marketplace and technology provider. Courses and tutoring are prepared and delivered by instructors, who may be independent contractors rather than our employees. See Section 11.

• Currency and pricing. Prices are shown on the relevant course or tutor page and are stated in USD unless expressly indicated otherwise. The price displayed at the time you complete checkout is the price that applies to that purchase.
• Payment processing. Payments are processed by our third-party payment provider. We do not receive or store your full card number, security code or bank credentials. Your use of the payment provider is subject to that provider’s own terms and privacy policy.
• Authorisation. By submitting payment details you represent that you are authorised to use the payment method and you authorise us, through our provider, to charge the total amount including any applicable taxes and fees.
• Taxes. Prices may exclude sales tax, VAT, GST or other applicable taxes, which will be added where we are required to collect them. You are responsible for any taxes or duties imposed by your own jurisdiction.
• Errors. If a price is displayed incorrectly due to an obvious typographical or technical error, we may cancel the affected order and refund you in full, even after payment.
• Promotions. Discount codes and promotional pricing are subject to their stated conditions, cannot be combined unless expressly stated, have no cash value, and may be withdrawn at any time before purchase.
• Failed or reversed payments. If a payment is declined, reversed or charged back, we may suspend or revoke access to the associated content pending resolution.

Our full refund terms — including the 14-day course refund window, the 24-hour tutoring cancellation rule, and the statutory cancellation rights available to consumers in the UK and EU — are set out in our Refund & Cancellation Policy, which forms part of these Terms.

Nothing in these Terms limits any non-waivable refund or cancellation right you have under the consumer protection laws of your country of residence.

When you enrol in a course or book a session, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and view the relevant content through the Services, for your own personal, non-commercial educational use.

You must not, and must not permit anyone else to:

• download, record, screen-capture, copy, reproduce or create derivative works from course content, except where a download function is expressly provided;
• share your account, stream content to a group, or otherwise provide access to people who have not purchased it;
• resell, sublicense, rent, broadcast, publicly perform or redistribute any content;
• remove or obscure any copyright, trademark or other proprietary notice;
• use any content to train, fine-tune or evaluate a machine learning or artificial intelligence model;
• circumvent, disable or interfere with any digital rights management, access control, watermarking or security feature.

The licence ends automatically if you breach these Terms or if your account is terminated. Access to purchased content is provided for as long as we continue to offer that content and is not guaranteed to be perpetual; if we permanently withdraw a course you have purchased, Section 7 applies.

“User Content” means anything you submit to the Services, including reviews and ratings, questions and answers, profile information, images, and messages to instructors or support.

• Ownership. You keep ownership of your User Content.
• Licence to us. You grant Education Labs AI a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, adapt for formatting, publish, publicly display and distribute your User Content for the purposes of operating, promoting and improving the Services. This licence ends when you delete the User Content, except for copies retained in backups or where retention is required by law.
• Your warranties. You represent that you own or have the necessary rights to your User Content, that it is accurate, and that it does not infringe any third-party right or breach any law or our Acceptable Use Policy.
• Reviews. Reviews must reflect your genuine experience. You may not post a review in exchange for payment or other incentive, review your own course, or post on behalf of a competitor. Reviews are published alongside your display name and are visible publicly.
• Moderation. We are not obliged to monitor User Content, but we may review, refuse, edit or remove any User Content at any time, and may suspend accounts that repeatedly breach these Terms. We are not liable for User Content submitted by others.
• Feedback. If you send us suggestions about the Services, we may use them without restriction or obligation to you.

Your use of the Services is governed by our Acceptable Use Policy. In summary, you must not use the Services unlawfully or abusively, in a way that harms other users, our systems or our reputation, and you must not attempt to gain unauthorised access to any part of the Services or to any account other than your own.

Academic integrity matters to us. You must not use the Services to obtain or supply answers for use in a live examination or assessment, or in any way that would breach the rules of an awarding body or educational institution.

Courses and tutoring may be created and delivered by independent instructors. Where that is the case, the instructor is responsible for the content, accuracy, quality and delivery of their teaching, and for holding any qualifications, certifications or background clearances they claim.

We review instructor applications before approval, but approval is not an endorsement, guarantee or certification of an instructor’s qualifications, teaching quality or suitability. We do not control and are not responsible for what an instructor says or does during a session.

If you teach or tutor on the platform, the Instructor & Tutor Agreement also applies to you and prevails over these Terms in the event of conflict, in relation to your instructor activities.

• Booking. Sessions are booked against a tutor’s published availability. A booking is confirmed only once payment is completed and the session appears in your dashboard.
• Third-party conferencing. Sessions are delivered through a third-party video conferencing provider. Your use of that provider is subject to its own terms, and we are not responsible for its availability or performance.
• Cancellation and no-shows. Cancellation and rescheduling rules, including the 24-hour notice requirement, are set out in the Refund & Cancellation Policy.
• Recording. Sessions may be recorded only where all participants have been informed in advance and, where required by law, have consented. Several jurisdictions require the consent of every participant. You must not record, photograph or redistribute any session without our and the tutor’s prior written permission.
• Safeguarding. Sessions involving a learner under 18 are subject to the safeguarding rules in our Children’s Privacy & Safeguarding Policy, including the right of a parent or guardian to be present.
• Conduct. Abusive, harassing or inappropriate conduct during a session may result in immediate termination of the session without refund and suspension of your account.

When you complete the required elements of a course, we may issue a certificate of completion bearing your display name, the course title, the issue date and a unique verification code.

Public validation. So that certificates can be verified by third parties, anyone who holds a certificate code can view a public validation page showing the name on the certificate, the course title and the issue date. Do not share your code with anyone you do not wish to have that information. You can ask us to revoke a certificate and disable its validation page by contacting support@educationlabsai.com.

We may revoke a certificate if it was issued in error, or if it was obtained through a breach of these Terms or of academic integrity.

The Services integrate with and link to third-party services, including payment processing, video conferencing, video streaming, storage, bot protection, email delivery and optional third-party sign-in. We do not control those services, do not endorse them, and are not responsible for their content, policies, availability or practices. Your use of them is governed by their own terms.

The Services, including the platform software, design, text, graphics, logos and all course content other than User Content, are owned by Education Labs AI or our licensors and instructors and are protected by copyright, trademark and other laws. Except for the limited licence in Section 8, nothing in these Terms transfers any right, title or interest in that material to you. All rights not expressly granted are reserved.

We respect intellectual property rights and respond to notices of alleged infringement in accordance with the U.S. Digital Millennium Copyright Act. Our notice-and-takedown procedure, counter-notice procedure and repeat-infringer policy are set out in our Copyright & DMCA Policy.

Education Labs AI is independent and is not affiliated with, endorsed by, or in any way officially connected with any examination board, awarding organisation, school, university or regulator. Any reference to a qualification, syllabus or examination board is for identification and descriptive purposes only. See our Disclaimer for the full statement.

To the fullest extent permitted by applicable law, the Services and all content are provided “as is” and “as available”, without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that any content is accurate, complete or current.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

To the fullest extent permitted by applicable law, Education Labs AI and its officers, directors, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill, educational opportunity or anticipated savings, arising out of or in connection with your use of, or inability to use, the Services, whether based in contract, tort including negligence, strict liability, statute or any other theory, and whether or not we have been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or in connection with these Terms or the Services will not exceed the greater of (a) the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars (USD 100).

These limitations apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you; in that case our liability is limited to the smallest extent permitted by law.

You agree to indemnify, defend and hold harmless Education Labs AI and its officers, directors, employees, contractors and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or connected with (a) your use of the Services, (b) your User Content, (c) your breach of these Terms or of any applicable law, or (d) your violation of the rights of any third party. We may assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with us. This provision does not apply to the extent a claim arises from our own breach or negligence, and does not apply to consumers where prohibited by applicable law.

You may stop using the Services at any time and may request deletion of your account by contacting support@educationlabsai.com.

We may suspend or terminate your access, in whole or in part, with or without notice, if we reasonably believe that you have breached these Terms, the Acceptable Use Policy or any applicable law; if your account is used fraudulently or presents a security or safeguarding risk; if a payment is reversed or charged back; or if we are required to do so by law. Where practicable and lawful, we will give you notice and an opportunity to remedy the issue.

On termination, your licence under Section 8 ends immediately and you lose access to purchased content. Termination for your breach does not entitle you to a refund. Sections that by their nature should survive termination — including Sections 9, 14, 16, 17, 18, 20 and 21 — survive.

These Terms and any dispute arising out of or in connection with them or the Services are governed by the laws of the State of Florida, United States, without regard to its conflict of law rules, and by the Federal Arbitration Act as to Section 21. Subject to Section 21, you and we submit to the exclusive jurisdiction of the state and federal courts located in the State of Florida. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer resident in the UK, the EU or another jurisdiction whose law grants you the protection of mandatory local consumer rules, you retain the benefit of those mandatory rules and the right to bring proceedings in your country of residence, and nothing in this Section deprives you of them.

21.1 Informal resolution first. Before starting arbitration, you agree to try to resolve the dispute informally by emailing support@educationlabsai.com with a description of the dispute and the relief sought. We will do the same. If the dispute is not resolved within sixty (60) days, either party may begin arbitration. This step is a condition precedent to filing.

21.2 Agreement to arbitrate. Except as set out below, any dispute, claim or controversy arising out of or relating to these Terms or the Services will be resolved by final and binding individual arbitration administered in the State of Florida under the rules of an established arbitration provider agreed by the parties, before a single arbitrator.

21.3 Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or confidential information.

21.4 Class action and jury waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person’s claims. You and we waive any right to a trial by jury.

21.5 Arbitration procedure. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability or formation of this Section, including whether a claim is arbitrable. The award is binding and may be entered as a judgment in any court of competent jurisdiction.

21.6 Costs. Each party bears its own legal fees except where an applicable statute or the arbitration rules provide otherwise. Where you are a consumer, we will pay arbitration filing and administrative fees to the extent they exceed what you would have paid to file in court, and we will not seek our legal fees from you unless the arbitrator finds your claim frivolous.

21.7 Time limit. To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred. This limit does not apply to consumers where a longer statutory limitation period is mandatory.

21.8 Your right to opt out. You may opt out of this arbitration agreement by emailing support@educationlabsai.com with the subject line “ARBITRATION OPT-OUT” within 30 days of first accepting these Terms, including your name and the email address on your account. Opting out does not affect any other part of these Terms and will not disadvantage you in any way.

21.9 Severability and survival. If the class action waiver in Section 21.4 is found unenforceable as to a particular claim, that claim will be severed and heard in court, and the remainder of this Section continues to apply. This Section survives termination.

21.10 Consumers outside the United States. If you are a consumer resident in the UK or EU, this Section applies only to the extent permitted by the mandatory law of your country of residence. Nothing here removes your right to bring proceedings in your local courts or to use an approved alternative or online dispute resolution scheme.

We may update these Terms from time to time. If a change is material, we will give reasonable advance notice — for example by email to the address on your account, or by a prominent notice on the Services — before it takes effect. The “Last updated” date at the top of this page always reflects the current version. Continuing to use the Services after a change takes effect means you accept the revised Terms; if you do not accept them, you must stop using the Services and may request a refund of any prepaid amounts for content you have not yet accessed.

• Entire agreement. These Terms, together with the policies incorporated by reference, are the entire agreement between you and us about the Services and supersede any prior agreement or understanding.
• Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.
• Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, civil unrest, epidemic, strike, failure of utilities, internet or third-party service outages, or government action.
• No third-party beneficiaries. These Terms do not create rights for anyone other than you and us, except that our affiliates and personnel may enforce Sections 17 and 18.
• Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and us.
• Export and sanctions. You represent that you are not located in, and are not ordinarily resident in, a country or territory subject to comprehensive sanctions, and that you are not on any restricted-party list.
• Language. These Terms are drafted in English. Any translation is provided for convenience only, and the English version prevails.